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A conversation is not updating

Use Reconnect when Lantern reports that live updates were interrupted. Reloading the page keeps a durable conversation. Continue in background when you do not need to watch the active run.

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A source is unavailable

Expand View investigation to identify the unavailable source. Check the relevant integration and date range. Lantern can still answer from other evidence when the missing source does not materially change the conclusion.

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An integration stopped working

Reconnect the integration from Settings. Confirm the account, property, environment, dataset, portal, or channel and verify that the authorizing user still has access.

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A run is queued

Your organization may be at its concurrent-run limit. Queued work begins when capacity becomes available. Do not repeatedly submit the same request.

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A plan limit was reached

Review Billing for included runs, seats, workspaces, concurrency, and Beam limits. Upgrade or wait for the next billing-period reset when appropriate.

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A knowledge source failed

Confirm the source is a supported webpage, PDF, DOCX, or TXT file. Remove password protection, verify the file is readable, and try again.

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A Beam cell failed

Open the cell result and correct the input. Retry only the affected cells. Manual retries consume additional runs.

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Contact support

Include the approximate time, product area, brand, action attempted, and any visible reference ID. Never send passwords, access tokens, API keys, client secrets, or raw credentials.